BOOK

For any special requirements regarding your booking, please e-mail us directly on info@melinchigwell.co.uk for our reservations team to assist you. Please include your name, contact number, number of guests, date and time and we will get back to you.

 

 

By booking at Melin Restaurant, you are agreeing to our Terms and Conditions listed below.

Note: a compulsory 12.5% service charge is applied to every bill. By booking you agree to this charge.

 

Company Terms and Conditions

The Terms and Conditions (the “Terms”) set out below apply to your booking and form part of the contract between you and Melin Limited (the “Restaurant”).

 

1 Confirmation of booking

1.1 Bookings will only be regarded as confirmed upon the Restaurant’s receipt of a deposit (if applicable).

1.2 Any changes to booking details must be made 48 prior to the booking date and will be of no effect unless acknowledged by the Restaurant.

 

2 Minimum spends, deposit, and bill settlement

2.1 The minimum spend for this booking is agreed at the time of booking. This amount includes VAT at the prevailing rate but excludes a discretionary service charge at 12.5%.

2.2 If the party do not attain the minimum spent, the restaurant will have the right to add the variance on to your bill to achieve the minimum spend.

2.3 You shall be required to pay a deposit immediately to secure the booking

2.4 The Restaurant requires the deposit and any further payments that may be agreed between you and the Restaurant at the time the booking is made to be cleared funds to confirm the booking.

2.5 Your bill must be settled in full on the date of the booking. At this time your deposit will be deducted from your final bill. If less people turn up on the booking day, the deposit for no shows will be lost. No account facilities are available.

2.6 Any queries or complaints concerning the bill must be submitted in writing within 2 business days of the date stated on the bill.

2.7 All the customers must order one main meal each who have booked for Friday and Saturday.

2.8 In an event of a pandemic or an act of god , restaurant is not liable for the deposit/ payment made upfront by the customer. Restaurant may offer the customer an option to re schedule the booking

 

3 Non-payment of deposit

If you fail to pay the required deposit in cleared funds, the Restaurant may, without any liability to you, cancel the booking and charge you for any costs incurred by it in connection with the booking.

 

4 Cancellation by you

4.1 We do not process refund upon cancellation, if it’s done from customer’s end. Bookings can be moved to a different date, if 48 hours’ notice is given.

 

5 Cancellation by the Restaurant

5.1 The Restaurant may cancel a booking without any liability being incurred whatsoever if: (i) the Restaurant is closed down due to events and circumstances beyond the control of the Restaurant, such as fire, mechanical or electrical breakdown, staff dispute or by order of a public authority; (ii) there are Force Majeure circumstances (as set out at clause 14 of these Terms); (iii) you become insolvent or enter into liquidation/receivership; (iv) you are in breach of any of the Terms; and/or (v) you fail to pay the deposit when required under these Terms or funds have not cleared.

 

6 Final numbers

6.1 Final numbers for any booking must be confirmed in writing at least 3 days prior to the date of the booking.

6.2 The Restaurant reserves the right to charge for the full number of people booked if it has not been provided with notice of a reduction in numbers at least 3 business days prior to the date of the booking. The amount charged under this clause will be based on the price of the menu selected and the number of persons cancelled.

6.3 The Restaurant will make every reasonable endeavour to accommodate any increase in numbers and will charge accordingly for providing this service but cannot be held responsible for failure to provide such accommodation or service.

 

7 Menu

7.1 The Restaurant requires that you choose the same menu for all members of your party but will accommodate any dietary requirements in addition to this.

7.2 Any dietary requirements must be notified to the Restaurant at the time you select your menu.

7.3 Your choice of menu and wines must be submitted at least 5 days prior to the booking. Occasionally certain dishes and wines become unavailable at short notice due to difficulties of supply. In this event, the Restaurant will contact you immediately or notify you on the day to propose an alternative.

 

8 Prices

8.1 Prices include VAT at the prevailing rate but exclude a discretionary service charge at 12.5%.

8.2 All prices are current at the time of going to print and include VAT or other government taxes where appropriate.

8.3 The Restaurant reserves the right to amend prices to take into account any changes in the rate of VAT or other taxes.

 

9 Allergies and intolerances

Any guest allergies and intolerances should be clearly notified to the Restaurant. A member of the team must also be made aware of these before placing any order for additional food or beverages. Guests with severe allergies or intolerances should be aware that although all due care is taken, there is a risk of allergen ingredients still being present. Please note, any bespoke orders requested cannot be guaranteed as entirely allergen free and will be consumed at the guest’s own risk.

 

10 Guest conduct

10.1 You shall be responsible for the orderly conduct of the function and shall ensure that nothing shall be done which will constitute a breach of the law or in any way cause nuisance or be an infringement of or render a possible forfeiture or endorsement of any licenses for the sale of wine, beer, spirits or for music and dancing or exhibition. In particular, you shall ensure there is no illegal use of narcotics, betting, or gaming.

10.2 The Restaurant reserves the right, in its absolute discretion, to refuse entry to or eject guests if at any time, in the view of the Restaurant, their behaviour is unsuitable.

 

11 Dress codes

11.1 Dress code is smart casual, no sportswear, tracksuits, jogging bottoms of any style or brand. No caps or hats and no flip flops.

11.2 Strict No Collar No entry policy is followed by the Restaurant. No Man bag/ Clutch bags are allowed in the restaurant. Men must wear all black designer sneakers, boots and smart shoes.

11.3 Ladies are only allowed will heels/wedges/shoes/smart sandals or luxury all black sneakers

11.4 The Restaurant reserves the right, in its absolute discretion, to refuse entry to you or any of your guests should you or they be inappropriately dressed. No Deposit will be refunded for entry refusal under this clause

 

12 Your property

The Restaurant is not liable for you or your guests’ property even if such property is lost or damaged whilst on the Restaurant’s premises.

 

13 Force majeure

Failure to perform any term or condition of the Terms as a result of conditions beyond either parties’ control including, but not limited to, war, strikes, riots, fires, floods, acts of God, governmental restrictions, and power failures, shall not be deemed a breach of the Terms.

 

14 Restaurant logos and intellectual property

14.1 You shall not use the Restaurant’s logo or other intellectual property rights without the Restaurant’s prior written consent.

14.2 Where consent is given by the Restaurant your right to use any logo or intellectual property rights shall be limited to the event or meal and any promotional materials you may create in connection with it will have to be first approved by the Restaurant. Any unapproved materials using any logos or intellectual property rights of the Restaurant must be immediately destroyed.

 

15 Third-party suppliers

15.1 If you wish to employ a photographer, toastmaster, band, musician, or any other person to attend the Restaurant in connection with the booking you must notify us and obtain our consent to do so.

15.2 If the Restaurant consents to your employment of any such third party, it will be your responsibility to ensure that Melin is fully informed of all arrangements. Furthermore, you must ensure that the third party provides adequate insurance and observed all health and safety requirements.

 

16 Limitation of Liability

16.1 Nothing in these Terms shall limit either yours, your guests or the Restaurant’s liability for death or personal injury resulting from its negligence, for fraud, for fraudulent misstatement, or for fraudulent misrepresentation.

16.2 You and your guests agree to be responsible for and shall compensate the Restaurant against all damages occasioned to the Restaurant or its fixtures and fittings caused by any act, default, or negligence of you or your s or guests.